Last updated: 02/06/2026

NanoX places the utmost importance on the privacy and security of your personal data. We are committed to applying the best available measures to ensure the confidentiality of information entrusted to us. The following policy describes in detail how NanoX collects, uses, stores, and protects your information, developed in compliance with:

Law on Cybersecurity No. 24/2018/QH14.
Law on Network Information Security No. 86/2015/QH13.
Decree No. 13/2023/ND-CP of the Government of Vietnam: Personal Data Protection.
Law No. 19/2023/QH15 of the National Assembly: Law on Consumer Rights Protection.
International information security standards ISO/IEC 27001.

1. Definitions

To help you understand the content of this policy, NanoX defines the following key terms:

Term	Definition
Personal data	Information associated with or capable of identifying a specific individual (full name, phone number, email address, residential address, photographs, fingerprints, etc.).
Data processing	Any operation performed on personal data, including collection, recording, analysis, verification, storage, modification, disclosure, combination, access, retrieval, retrieval, encryption, transfer, deletion, or destruction.
Data subject	The individual to whom the personal data relates — i.e., the customer.
Data controller	NanoX — the entity that determines the purposes and means of data processing.
Data processor	A third party authorized by NanoX to process data for NanoX’s stated purposes.
Consent	A clear and voluntary expression by the customer authorizing the processing of their personal data.

2. Scope of data collection

NanoX may collect the following categories of information from you:

2.1. Personal identification information

Full name.
Phone number.
Email address.
Delivery or installation address.
Gender and year of birth (collected only in certain survey contexts).

2.2. Transaction-related information

Products you have purchased or expressed interest in.
Order history, installation dates, and film codes used.
Vehicle information (license plate, vehicle model) for automotive window film installation.
Project information (address, property type, glass area) for residential and commercial window film installation.
Selected payment method.

2.3. Technical information when accessing the website

IP address, device type, operating system, and browser used.
Referring and exit pages before and after visiting nanox.vn.
Number of visits, time spent on the site, and pages viewed.
Estimated geographic location (based on IP address).
Cookie data and similar tracking technologies (see Section 10 for details).

2.4. Information you voluntarily provide

Consultation content submitted via hotline, email, Zalo OA, or Facebook Messenger.
Feedback and reviews about NanoX products and services.
Photos or videos submitted for complaints or reviews.
Information entered in warranty registration, survey, or event registration forms.

3. Scope of application

This Privacy Policy applies to:

All users who access the website nanox.vn and its subdomains.
Customers who register for consultation, schedule appointments, make purchases, or use NanoX services.
Partners and dealers who register for business cooperation with NanoX.
Individuals who participate in events or promotional programs organized by NanoX.

Note: This policy does not apply to third-party websites linked from nanox.vn. Please refer to the privacy policies of those websites individually when you visit them.

4. Purposes of use

NanoX may use your information for the following primary purposes:

4.1. Providing products and services

Confirming orders and scheduling consultations and installations.
Following up on order status.
Coordinating on-site or showroom installation appointments.
Issuing invoices and warranty certificates (both physical and electronic).

4.2. Customer support and care

Responding to inquiries and providing product consultations.
Handling complaints and warranty requests.
Supporting periodic film cleaning and maintenance.
Monitoring and evaluating service quality.

4.3. Warranty and after-sales service

Storing records in the Electronic Warranty System.
Verifying warranty entitlements upon customer request.
Carrying out warranty services in accordance with the NanoX Warranty Policy (https://nanox.vn/en/check-warranty/).

4.4. Experience improvement and analytics

Analyzing browsing behavior to improve the website.
Enhancing product and service quality.
Conducting market research and consumer trend analysis.

4.5. Marketing and communications (with your consent)

Sending information about new products and promotional offers.
Sending invitations to NanoX events and seminars.
Conducting satisfaction surveys to improve products.

Note: You may opt out of receiving marketing communications at any time by responding via email or hotline.

5. Collection methods and timing

5.1. Collection methods

NanoX collects information through the following channels:

Method	Description
In-person at showroom	You visit a NanoX showroom and provide information directly.
Website registration forms	Contact, consultation, and appointment booking forms on nanox.vn.
Hotline	You call 0777.888.797 for consultation.
Email	You send an email to contact@nanoX.vn.
Social media	Zalo OA, Facebook Messenger, Instagram Direct, and similar platforms.
Authorized dealers	You register a purchase through the NanoX dealer network.
Events and exhibitions	Registration at events or trade shows organized by NanoX.
Cookies and tracking	Automatically collected when you visit the website (see Section 10 for details).

5.2. Timing of collection

At the time you register for consultation, make a purchase, or schedule an appointment.
Throughout the duration of your use of NanoX products and services.
When you submit a warranty claim, exchange request, or complaint.
When you access and use the nanox.vn website.

6. Information security commitment

NanoX is committed to not disclosing your personal information to any external party, and to maintaining absolute confidentiality in accordance with the Privacy Policy published on nanox.vn. Information may be disclosed in cases where it is required by competent legal authorities.

In certain circumstances, NanoX may engage independent third parties for market research or delivery services. In such cases, a limited amount of information may be shared with those parties solely for the purpose of completing the assigned task. These third parties are bound by confidentiality agreements and are permitted to use the information only for the agreed purpose.

NanoX is obligated to promptly notify the relevant authorities for investigation and to inform you in the event that the data server is subject to a cyberattack that compromises information security.

NanoX does not accept responsibility or handle any complaints arising from inaccurate information provided by the customer.

6.1. Technical measures

Full encryption of all data transmissions via HTTPS/SSL protocol.
Firewall and DDoS attack protection systems.
Periodic data backup at reputable data centers.
Strict access control — only officially authorized personnel are granted access.
24/7 monitoring system to detect unusual access activity.
Regular security patch updates for the website and internal systems.

6.2. Administrative measures

Regular employee training on information security procedures.
Confidentiality agreements signed by all employees and partners.
Clear security incident response procedures with designated responsible personnel.
Periodic review of access privileges and revocation when no longer required.
Secure data destruction procedures upon expiry of the retention period.

6.3. Legal compliance

Compliance with the Law on Cybersecurity and the Law on Network Information Security.
Compliance with Decree No. 13/2023/ND-CP of the Government of Vietnam: Personal Data Protection.
Compliance with Law No. 19/2023/QH15 of the National Assembly: Law on Consumer Rights Protection.
Compliance with international information security standards ISO/IEC 27001.
Full cooperation with competent authorities upon lawful request.

7. Sharing information with third parties

NanoX commits to never selling, leasing, or exchanging your personal information with any third party for commercial purposes. NanoX only shares limited information in the specific circumstances below, exclusively for the purpose of serving you:

7.1. Delivery partners

Giao Hang Nhanh (GHN), Giao Hang Tiet Kiem (GHTK), Viettel Post, J&T Express, and similar carriers.
Information shared: full name, phone number, and delivery address — solely for the purpose of fulfilling delivery.
These partners comply with their own privacy policies and are bound by agreements with NanoX.

7.2. Analytics and advertising tools

Google Analytics and Google Ads — information is anonymized for website traffic analysis.
Facebook Pixel — used for targeted advertising and campaign performance measurement.
You may disable these tools through your browser settings (see Section 10 for details).

7.3. Legal authorities

Upon receipt of a lawful request from a competent state authority.
For the purposes of investigation, verification, or dispute resolution in accordance with applicable law.
NanoX will notify you (where permitted by law).

7.4. Market research

NanoX may engage independent third-party firms to conduct customer satisfaction surveys.
Information is anonymized and does not identify any specific individual.
Research firms sign confidentiality agreements and may only use the data for the agreed purpose.

8. Data retention period

NanoX retains your information for periods appropriate to the purpose for which it was collected:

Type of information	Retention period
Order and transaction records	A minimum of 10 years (in accordance with Vietnamese accounting regulations).
Product warranty information	For the duration of the applicable warranty period.
Consultation or enquiry records (non-purchasing)	24 months from the date of the most recent contact.
Marketing / email subscription data	Until you unsubscribe.
Website analytics data (anonymized)	Up to 26 months (in accordance with Google Analytics standards).
Cookies and tracking data	In accordance with the configuration of each cookie type (see Section 10 for details).

Note: Upon expiry of the retention period, NanoX will apply secure data destruction measures in accordance with applicable regulations. You may also request early deletion of your data (see Section 9 for details).

9. Your data subject rights

Under Decree No. 13/2023/ND-CP, as a data subject, you hold the following 11 fundamental rights with respect to your personal data:

Right to be informed: You have the right to be informed about the processing of your personal data, except where otherwise provided by law.
Right to consent: You have the right to consent to or refuse the processing of your personal data.
Right of access: You have the right to access, view, and request corrections to your personal data.
Right to withdraw consent: You have the right to withdraw any consent previously granted to NanoX for data processing.
Right to erasure: You have the right to request that NanoX delete your personal data.
Right to restriction of processing: You have the right to request that processing be restricted in certain circumstances.
Right to data portability: You have the right to request that NanoX provide a copy of your personal data.
Right to object: You have the right to object to NanoX processing your data for direct marketing purposes.
Right to complain, report, or litigate: You have the right to file a complaint, report, or initiate legal proceedings when your rights are violated.
Right to compensation: You have the right to claim compensation for damages arising from a personal data breach.
Right to self-protection: You have the right to apply your own measures to protect your personal data.

To exercise any of the above rights, please contact NanoX via Hotline 0777.888.797 or email contact@nanoX.vn. NanoX commits to responding within 48 business hours and processing your request within 72 hours.

10. Cookie policy

Cookies are small data files stored on your device when you visit a website. They help the website remember session information and personalize your browsing experience.

10.1. Types of cookies NanoX uses

Cookie type	Purpose
Essential cookies	Ensure the basic functionality of the website operates correctly (shopping cart, login, language settings).
Analytics cookies	Measure website performance and analyze user behavior (Google Analytics).
Marketing cookies	Display relevant advertisements on other platforms (Facebook Pixel, Google Ads).
Preference cookies	Remember your settings and preferences (language, region).

10.2. How to manage cookies

You have full control over cookies through the following options:

Browser settings: Block or delete cookies through the Settings menu of Chrome, Firefox, Safari, and other browsers.
Opt out of ad tracking: Visit google.com/settings/ads or facebook.com/settings/ads.
Contact NanoX: Request that NanoX not use your data for marketing purposes.

Note: Disabling certain cookies may affect your website experience, for example preventing the shopping cart from being saved or causing login issues.

11. Children’s data protection

NanoX does not intentionally collect personal data from children under the age of 16. NanoX’s products and services are intended for adult consumers.

In the event that NanoX discovers it has collected information from a child without parental or guardian consent, NanoX will:

Immediately delete the information from our systems.
Notify the parent or guardian (where contact details are available).
Apply corrective measures to prevent recurrence.

If you are a parent or guardian and discover that a child under the age of 16 has provided information to NanoX, please contact Hotline 0777.888.797 to request immediate deletion.

12. International data transfers

Some services used by NanoX may store data on servers located outside of Vietnam:

Google Analytics (United States) — website traffic analysis.
Facebook/Meta Pixel (United States / Ireland) — advertising performance measurement.
Google Ads (United States) — targeted advertising.
Email marketing services (potentially hosted in other countries).

When using these services, NanoX ensures that:

All partners comply with international security standards (GDPR, ISO 27001, etc.).
Data Processing Agreements (DPAs) are in place with major partners.
The volume of data transferred internationally is minimized; only anonymized data is transferred where possible.
All cross-border data transfers comply with applicable Vietnamese laws and regulations.

13. Data breach response

In the event of a data security incident (e.g., a system attack or information leak), NanoX commits to:

Detecting and containing the incident within 24 hours of discovery.
Assessing the scope and extent of the impact to determine the affected data and individuals.
Notifying affected customers within 72 hours of confirming the incident, via hotline, email, and SMS.
Reporting to competent authorities in accordance with Vietnamese law.
Remediating the incident by applying recovery and prevention measures.
Publishing a public notice on nanox.vn in the event of a large-scale incident.

14. Changes to this privacy policy

NanoX may update this policy periodically to reflect:

New or amended legal requirements under Vietnamese law.
Changes in NanoX’s business operations and services.
Feedback and suggestions from our customers.
Evolving international information security standards.

When significant changes are made, NanoX will:

Update the “Last updated” date at the top of this page.
Post a notice on the nanox.vn homepage.

15. Frequently asked questions about NanoX’s privacy policy

Can I view the information NanoX holds about me?

Yes. You have the right to access, view, and request a copy of your personal data at any time. Please contact Hotline 0777.888.797 or email contact@nanoX.vn. NanoX will respond within 48 business hours.

Can I request the complete deletion of my information from NanoX?

Yes. You have the right to request the deletion of your personal data. However, NanoX is required to retain certain minimum information to comply with legal obligations (e.g., invoices under the Law on Accounting) and to protect your product warranty entitlements. NanoX will discuss the specific details with you accordingly.

Does NanoX sell my information to third parties?

No. NanoX commits to never selling, leasing, or exchanging personal information for commercial purposes. We only share the minimum necessary information with delivery partners or authorized dealers for the sole purpose of providing products and services to you.

How do I unsubscribe from NanoX’s marketing emails or SMS messages?

You may: (1) Click the “Unsubscribe” link in any NanoX email, (2) Reply “OPTOUT” to any NanoX SMS, or (3) Contact Hotline 0777.888.797 to request removal. NanoX will action your request within 24 hours.

Is the NanoX website secure?

Yes. NanoX uses HTTPS/SSL protocol to encrypt all data transmissions. The system is protected by a firewall, periodic data backups, and 24/7 monitoring. NanoX also holds DMCA Protection certification and is registered with the Ministry of Industry and Trade of Vietnam.

What should I do if I suspect my information has been leaked?

Please contact Hotline 0777.888.797 or email contact@nanoX.vn. NanoX will investigate and resolve the issue within 72 hours and provide you with the outcome. In serious cases, you have the right to file a formal complaint with the competent authorities under Decree No. 13/2023/ND-CP.

Does NanoX use AI or Machine Learning to process my personal data?

NanoX currently uses certain automated analytics tools (such as Google Analytics) to understand overall user behavior in an anonymized manner. Should NanoX apply AI or Machine Learning to personal data in the future, the policy will be updated and your explicit consent will be sought in advance.

16. Contact & support information

If you require further assistance with warranty lookup or claims, please contact us through the following channels:

16.1. Customer support hotline

Customer Care Hotline: 0777.888.797 (available 24/7)
Privacy Complaint Hotline: 0777.888.797

16.2. Online channels

Email: contact@nanoX.vn
Website: nanox.vn
Zalo OA: zalo.me/0777888797
Facebook: facebook.com/phimcachnhietNanoX

16.3. Showroom network

Branch/Office	Address
Ho Chi Minh City Showroom 1	No. 2, Street 34, Van Phuc Urban Area, Hiep Binh Ward (formerly Hiep Binh Phuoc, Thu Duc), Ho Chi Minh City.
Ho Chi Minh City Showroom 2	No. 43, Street 11, An Phu Urban Area, An Khanh Ward (formerly District 2, Thu Duc), Ho Chi Minh City.
Hanoi Showroom	789 My Dinh Apartment Complex, Nam Tu Liem Ward, Hanoi.
Da Nang Office	No. 42, Phu Xuan 2 Street, Hoa Khanh Ward (formerly Hoa Minh, Lien Chieu District), Da Nang.

16.4. Corporate information

Full Legal Name: NANOFILM TRADING & SERVICES CO., LTD.
Business Registration/Tax Code: 0313728252 — Issued by the Ho Chi Minh City Department of Planning and Investment on 31 March 2016.
Legal Representative: Mr. Vo Duy Hoang (CEO).
Certifications: ISO 9001 (Quality Management System) + ISO 14001 (Environmental Management System).
Registered and notified with the Ministry of Industry and Trade of Vietnam.

NanoX customer data privacy policy